Frequently asked questions
Got a question? Check out our answers to frequently asked questions to find out more about our products, policies and services. If you can't find the answer you're looking for, feel free to fill in the form at the bottom of this page to ask us your question directly. We're here to help!
What products does JAC Marine offer?
Our main products include a probe holder designed for fishing boats, as well as a range of innovative accessories, such as the ice fishing tripod. Our products are designed to enhance your fishing experience.
Is the probe holder compatible with all boats?
Yes, our probe holder is compatible with most standard fishing boats. If you have any doubts about your boat, please contact us for personalized advice, or fill in an application form. online assistance request.
Can your products be used for ice fishing?
Absolutely! With our specially designed tripod, you can use the probe holder for ice fishing. This accessory ensures optimum stability, even in extreme conditions.
How do I install the probe support on my rowboat?
We provide a detailed installation guide with every purchase. You will soon be able to view our tutorial video in the "Support" section of our site for a step-by-step demonstration.
Are your products guaranteed?
Yes, all our products come with a 12-month warranty against manufacturing defects. If you have a problem, our team will be happy to help you.
Do you ship internationally?
Yes, we ship to many countries. Delivery costs and times depend on your location.
How do I maintain the probe holder and accessories?
To ensure long life, rinse products in fresh water after each use, especially after saltwater outings. And be sure to dry accessories thoroughly before storing.
What are the delivery times?
Delivery times vary according to your location. In general, orders are delivered within 3 to 7 working days. You will receive a tracking number once your order has been shipped.
Do you offer after-sales service?
Yes, our support team is available to answer your questions and help you with any product problems. You can contact us via our online form or by telephone at 514 714-8770.
Can I become a reseller of your products?
We'd be delighted to discuss a partnership! Please complete the "Become a distributor"Click here to submit your application.
Can't find the answer to your question?
Fill in the form below and we'll be happy to get back to you.
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